Question 1

What is Authentic?

Accepted Answer

Authentic lets candidates attach verified references to specific lines on their resume. Recruiters can quickly see which claims are confirmed.

Question 2

How do I install the Chrome extension?

Accepted Answer

Open the Authentic listing in the Chrome Web Store (linked from your Recruiter Settings page), click Add to Chrome and confirm, then pin Authentic to your toolbar and refresh Gmail or LinkedIn Recruiter.

Question 3

The extension isn't showing on Gmail or LinkedIn

Accepted Answer

Make sure you're signed in via the toolbar icon, confirm that Gmail and/or LinkedIn are enabled in the extension popup settings, and refresh the page after signing in or changing settings.

Question 4

How do references work?

Accepted Answer

A candidate selects a resume claim and invites someone who worked with them to confirm it. The reference confirms the claim and can optionally add a short note. Once confirmed, the claim is marked as verified.

Question 5

How is my data protected?

Accepted Answer

Your data is stored securely and is never sold to third parties. Recruiter actions like advancing a candidate are private - candidates don't see them.

Question 6

How do I delete my account?

Accepted Answer

Go to your Profile settings and scroll to the bottom. You'll find a Delete Account option that will permanently remove your data. If you need help, email hey@authentic.you.

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